Customer Services

Delivery Policy

Turnaround

We aim to ship all orders placed before 3pm Monday - Friday on the same day. Orders placed after 3pm Friday will be shipped Monday unless postal services are closed due to Bank Holidays.

Shipping Rates

For UK Mainland orders, our standard shipping fee is £2.99 using Royal Mail 2nd Class Signed for service .

This can be upgraded to First Class signed for £3.60 or guaranteed next-day pre-1PM Special signed for delivery for £5.99.

Orders over £20 in value qualify for free shipping using our standard 2nd Class signed for service but can still be upgraded to the services listed above.

This offer is only available to UK Mainland addresses Orders outside of UK Mainland will be subject to additional shipping fees determined by your location.

Our standard international delivery service fee is £11.00. We aim to use an International tracked and signed service, provided tracking is available in the destination country.

For special courier requirements please contact sales@vanillavapes.co.uk